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You will receive an order confirmation via e-mail with tracking number once your order has been successfully transmitted.
We ship orders via EMS SpeedPost or S.F. Express, whichever way is cheaper. Shipping rates are generated during the checkout process. International (certain countries) orders can be shipped EMS SpeedPost. If you are ordering from abroad and have any questions , please contact us via info@stillhouse-store.com.
Still House will not be responsible for any customs fees incurred from importing goods.
All orders will be shipped within 3-4 working days of being placed. We do not offer weekend delivery.
We have no refund / exchange policy.
If you are not satisfied with your purchase. Please contact us via info@stillhouse-store.com within 7 days of the delivery.
Shipping costs for each specific geographic area are listed below.
HONG KONG, MACAU, TAIWAN, CHINA
Shipping Cost ( Purchasing Amount Under $500 ) : $50 HKD
Shipping Cost ( Purchasing Amount Above $500 ) : FREE
JAPAN
Shipping costs: $200 HKD ( Approximately )
SOUTH KOREA, MALAYSIA, SINGAPORE
Shipping costs: $120 HKD ( Approximately )
EUROPEAN
Shipping costs: €38 ( Approximately )
USA, CANADA
Shipping costs: $32 USD ( Approximately )